PRIVACY POLICY

Last updated: 14 June 2026

PRIVACY OVERVIEW

The Earth Is My Place® (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, or interact with our services, marketing, and advertising.

By using this website, you agree to this Privacy Policy.

WHAT IS PERSONAL INFORMATION?

Personal information is any information about an identifiable individual. This includes information that can be used to identify you such as your name, email address, phone number, billing and shipping address, date of birth (if provided), IP address, and other similar details.

WHAT INFORMATION WE COLLECT

We collect personal information that you provide directly and information collected automatically when you use our website.

Information you provide directly:

Full name
Email address
Phone number
Billing and shipping address
Date of birth (if provided for rewards, account creation, or personalised offers)
Order details and purchase history
Messages sent via forms or email
Marketing preferences (email or SMS opt-in)
Reviews or other user-generated content

Information collected automatically:

IP address and approximate location
Device type, browser type, and operating system
Pages viewed and time spent on website
Referral source (e.g. ads, social media, search engines)
Cookies, pixels, and tracking technologies
Website interaction and behavioural data

This information is used to operate our website, process orders, improve services, and maintain performance and security.

We do not store full payment card details. Payments are processed securely by third-party payment providers.

HOW WE COLLECT YOUR INFORMATION

We collect information when you:

Place an order on our website
Subscribe to emails or SMS marketing
Contact us directly
Browse or interact with our website
Interact with advertisements on Meta, Google, or other platforms

We also collect information through:

Wix.com platform
Payment processors (Stripe, PayPal, or similar)
Email and SMS marketing providers
Analytics tools (e.g. Google Analytics)
Advertising platforms (Meta Ads, Google Ads, TikTok Ads if used)

WHY WE COLLECT YOUR INFORMATION

We collect and use your personal information to:

Provide and deliver products and services
Process payments, orders, refunds, and exchanges
Communicate with you about your order or account
Provide customer support
Improve our website, services, and customer experience
Send marketing and promotional communications
Run re-marketing and targeted advertising campaigns
Measure and improve advertising performance across Meta and Google
Create personalised advertising and customer experiences
Prevent fraud and ensure website security
Comply with legal and regulatory obligations

We may use tracking technologies such as pixels and cookies to support personalised advertising and measure campaign performance across digital platforms.

We will only use your personal information for the purpose for which it was collected, unless otherwise required or permitted by law.

CONSENT

When you provide personal information to complete a transaction, subscribe to marketing, or create an account, you consent to its collection and use for that purpose.

If we request your information for marketing purposes, we will obtain your consent or provide an opt-out option.

You may withdraw consent at any time by contacting us at: contact@theearthismyplace.com

WIX PLATFORM AND THIRD-PARTY SERVICES

Our website is hosted on Wix.com Ltd, which provides secure infrastructure for our online store.

Your personal data may be stored through Wix’s secure servers, databases, and applications protected by firewalls.

We also use third-party providers including:

Payment processors (Stripe, PayPal, or similar)
Shipping and fulfilment partners
Email and SMS marketing platforms
Analytics providers (Google Analytics)
Advertising platforms (Meta Ads, Google Ads, TikTok Ads if used)

These providers only use your information to perform their services securely.

PAYMENTS AND SECURITY

All payments are processed through PCI-DSS compliant providers.

We do not store full credit card details.

We use SSL encryption and industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure.

COOKIES, PIXELS & TRACKING

We use cookies and tracking technologies to:

Enable essential website functionality
Analyse website performance and traffic
Understand customer behaviour
Run advertising and retargeting campaigns

This includes:

Essential cookies
Analytics cookies (Google Analytics)
Marketing cookies (Meta Pixel, Google Ads tracking)

You can disable cookies in your browser settings, but some website features may not function properly.

MARKETING COMMUNICATIONS

If you opt in, we may send:

Email updates
Product launches
Promotions and offers
Sustainability or brand updates

We may also use your data to:

Send personalised marketing
Run targeted advertising campaigns
Improve advertising relevance and performance

You can unsubscribe at any time using the link in emails or by contacting us.

SMS MARKETING

If you provide your phone number, you may receive SMS messages including:

Order updates
Cart reminders
Promotional messages

You can opt out at any time by replying STOP.

Message and data rates may apply depending on your mobile provider.

FRAUD AND SECURITY NOTICE

We will never request sensitive information such as credit card details via email or SMS. If you receive a suspicious message claiming to be from us, please do not respond and contact us immediately.

DISCLOSURE OF INFORMATION

We do not sell your personal information.

We may share your information with:

Wix.com
Payment providers
Shipping and fulfilment partners
Marketing and analytics providers
Advertising platforms
Business partners and service providers

We may also disclose your information:

To comply with legal obligations
To prevent fraud or illegal activity
If our business is sold, merged, or acquired
To enforce our legal rights

DATA RETENTION

We retain personal information only for as long as necessary to:

Fulfil orders
Provide customer support
Meet legal obligations
Support business operations and analytics

Personal information may be stored electronically or in secure systems. When no longer required, we take reasonable steps to delete or de-identify it where legally permitted.

DATA SECURITY AND BREACHES

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

If a data breach occurs that is likely to cause serious harm, we will notify you and any relevant regulatory authority as required under applicable law.

INTERNATIONAL DATA TRANSFERS

Your information may be processed or stored outside Australia by third-party providers such as Wix, Stripe, Meta, Google, and marketing platforms.

We take reasonable steps to ensure your information remains protected.

YOUR RIGHTS (AUSTRALIA)

Under the Privacy Act 1988 (Cth), you have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion where legally permitted
Withdraw marketing consent
Opt out of targeted advertising

We may need to verify your identity before processing your request.

To exercise your rights, contact us at: contact@theearthismyplace.com

CHILDREN’S PRIVACY

Our website is not intended for children under the age of majority. We do not knowingly collect personal information from minors.

If you believe a child has provided personal information, contact us and we will delete it.

THIRD-PARTY LINKS

We are not responsible for the privacy practices of external websites linked from our site.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

CONTACT US

If you have any questions about this Privacy Policy, contact:

The Earth Is My Place
Email: contact@theearthismyplace.com